Mirko Lännenpää

Mirko Lännenpää
Contact:
On the Web:
About

My passion is to tell everyone about the change which will happen when they start listening to their customers and employees. Taplause, the feedback company, was born when I didn’t know how my customers and employees where feeling in my previous work as a manager in restaurant and retail business.

 

Recent articles by Mirko Lännenpää

How employee satisfaction drives customer experience and business in restaurants?

Would you like to develop a higher customer loyalty and a more profitable business? Are you a person who values employee and customer happiness? Did you know there is a connection between employee satisfaction, customer loyalty and profitability? If you would like to make your restaurant better for all the people around, here are some tips for you.